Respons.ibilities:--------------彩票
? Represent Company and com.municate with .corporate customers via telephone, written correspondence, .or electronic service in regard to. finding solutions for technically complex problems identified in. EMC products.电脑
? . . Solve highly complex level of problems., involving broad, in-depth product knowledge or in-depth product specialty; t.hat may include support of addit.ional. product line. Fr.equently, these problems will not only be technically complex, but wi.ll be politically charged situations requiring the highest level of customer skill. 鲜花
?. Responsible for efficiently managing the relationship with these customers and .thoroughly documenting the.ir c.ases.教育
? Pa.rticipat.e in case triage mee.tings to share knowledge with other e.ngineers and develop efficient customer solutions. 建材
? Consistently .share best practices with team members. A.ct as technical res.ource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop .and deliver “in depth” te.chnical training to oth.er engineers. 教育
? W.rite complex technic.al articles and sample programs for eknowled.ge base..
? Maintain strong working knowle..dge of pre-release products and take ownership for product i.mp.rovement in key product areas..
Qualifi.cations: 电子
? Excellen.t written skills and verbal commu.nication skills.[成人用品]
? Abi..lity to work independently, learn quickly, and be proactive. 建材
? . A passion for customers and a strong desire/interest to handle a variety of technical and business issues for customers including very basic issues and political and co..mplex issues, and issues that are ambiguous and. requi.r.e identification.--- 印刷
? Superior .analytical and problem. solving skills. Able. to prioritize their work a.nd that of others, as well as multi-task..
? . Ability to utilize various diagnostic utilities to review customer data and pro.vide engineering targeted problem. areas. This would include tools such as Regmon, Filemon,. Windbg, and other custom and third .par.ty diagnostic utilities. 服务器
? . Effectively communicate on a .peer level with IT profe.ssionals within customer accounts to quickly and accurately r.ecommend and communicate solution strategies. 美容
? Facilitate timely. resolution of customer’s problems by logging .and maintaining status of problem and problem resolution in ca..ll tracking system. .
? Document issues, re.solutions, and specific implementation scenarios .in the knowl.edge database 服务器
? Effectively document and com.munica.te customer questions, issues, and requirements to support management, pro.duct. management and development.--------------彩票
? Interact with customers i.n a polite. and professional manner 杀毒
? Set priorities an.d handle them accordingl.y..
? As a 24X7X365 organization shift .work, holidays and on-call responsibil.ities may .be required.学习
Work .Expe.rience Requirements: 域名
? Three (3) years or mor.e of network storage or backup applicat.ions technical support .experien.ce or similar work experience in supporting network security products. 杀毒
? A minimum of four (4) years of technical support e.xperience in supporting produc.ts at the ente.rprise level. 电子
? . Strong working kno.wledge in the area of storage technologies such as RAID, Fib.er Channel, Tape Libraries and Backup Softwar.e. .
? Strong troubleshooting skills with proven ability in trouble shooting, resolu.t.ion of the issues and debug data analysis. Preferably with work ex..perience in using network analyzers an.d trouble shooting..
? . Architectural u.nderstanding of one or more operating systems (NT, HPUX, Sol.aris, AIX, Linux, NetWare).
? Architectural u.nderstanding of. one or more relational databases (Oracle, SQL, Sybase, Informi.x, Lotus Notes).
? . Ability to analyze and tune relational database a.nd operating .system performance 建材
?. . Strong Networking skills. 外汇
Edu.cation Requirements: 女人
Bachelor’s degree in Com.pute.r Sciences/ Engine.ering from a reputed University/Institute. 外贸
I.f interested in pls sent cv. to
Linda@unit.opexec.com Directly and I would like to share more details with you 杀毒
